Consumer Duty – New FBC Research and Panel with the FCA 

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FBC Digital Event: Consumer Duty – New FBC Research, and panel with the FCA

10 June 2024, 2 – 3.30pm UK time

Focusing on new FBC research on Consumer Duty dashboards and Management Information, this session will then be opened to a panel discussion, including participation from the Financial Conduct Authority (FCA), and a Q&A.

Brandon Horwitz, FBC senior adviser, will present key findings from new FBC research on Consumer Duty (CD) dashboards and Management Information (MI). Following this, he will chair a panel discussion with the FCA’s Chris Douglas, who has responsibility for supervising a portfolio of large and medium sized asset managers, and Laurence Mumford at M&G.

The new FBC research focuses on how the CD dashboards and MI facilitate oversight and compliance with CD for authorised fund managers, what good practice looks like in terms of board packs/MI as well as providing recommendations and examples of good practices on how fund boards can further enhance their Consumer Duty oversight. Some of the key aspects that will be presented include:

  • How fund boards are involved in the Consumer Duty (CD) programme
  • Role of the CD champion
  • Current state of development of CD dashboards / MI
  • How good / poor customer outcomes are defined, including what might constitute ‘foreseeable harm’
  • Metrics used to measure good / poor customer outcomes
  • Use of internal / external research
  • Gaps / planned areas for development of CD dashboards / MI

Members of FBC can register for this event here.