Mary is a researcher with nearly 20 years’ experience in a variety of industries including media, retail, and financial services. Within the financial services sector, she has led on a wide variety of research projects in areas such as consumer duty, product concept testing, brand research, and running Net Promoter Score (NPS) and customer satisfaction studies. She was also responsible for developing and running a large quarterly study of consumer finances and behaviour for a leading financial services provider.
Mary joined FBC in 2023 to further expand FBC’s consultancy and thought-leadership work, with a focus on Fund Board Governance, providing insights on Product Governance, ESG and Sustainable Investing Oversight and Operations Governance. More recently, Mary’s FBC role has expanded to also include overseeing the strategy for member and non-member communications.
