FBC Digital Meeting Series
Putting the Customer in the Boardroom: Good Practice for Effective Use of Customer Insights by Fund Boards
Ensuring the voice of the customer is heard effectively in the boardroom is not an easy task, particularly in a heavily-intermediated industry such as asset management. And yet, in the course of FBC’s Board Advisory work, we’ve been pleased to uncover many positive examples of how fund boards are endeavouring to put the customer at the heart of decision-making.
In this Digital Meeting, we’ll look at examples of good practice in this area and examine how the effective use of research, data and customer-centric processes are influencing the work of fund boards.
Whilst it is open to all, registration is essential. Priority is given to FBC members, and there are a limited number of places available to non-members.
Please select ticket quantity and fill in your details below.
You will shortly receive an email from FBC containing details on how to join the meeting using Zoom. We look forward to welcoming you to this FBC Digital Meeting.
Once you have reserved a place on the meeting (see above), you will be sent an automated confirmation email confirming your attendance – it will also contain a link to access the meeting through Zoom.
Note: If you haven’t received the confirmation email, or if you encounter any problems accessing the meeting on the day, please let us know: email@example.com
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